We received the painting misprint Monday afternoon. I chatted with their online support not long after it's arrival and got confirmation within the hour. Today is Friday, and the reprint arrived! Who would've thought I'd be able to get the reprint the same week? I have to say I'm quite pleasantly surprised and would definitely recommend CanvasPop to anyone else looking for similar service. Although they messed up the first print, but I seriously don't think you'd find any other company with such efficient customer service and follow up. Definitely two thumbs up!